Chatbots/Live Chat

Lifecycle Marketing | Chatbots and Live Chat

Nowadays, customers aren’t just looking for a high-quality product or service—they’re also after the experience behind it. If your website isn’t converting as many leads as it can, perhaps you’re missing a vital consumer journey element: The Chatbot.

At Igloo, we are proud to be well-versed in the most advanced artificial intelligence systems that can significantly impact how users experience your website. If you want to incorporate digital assistance into your website, contact us to learn more about how we build chatbots for our clients.

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How to Enhance UX with Chatbots

Embedding a chatbot on your website can significantly improve a user’s shopping experience and even increase your chances of making a sale.

If you aren’t convinced our chatbots are for you, here are a few reasons that might change your mind.

Streamline the Sales Process

Abandoned carts are a big problem for many businesses. However, our chatbots can help engage indecisive shoppers and encourage them to follow through with their purchases by asking questions and making recommendations according to their shopping habits, enabling us to directly impact your bottom line.

Answer Questions

Nobody likes to wait around for a customer service agent to become available before getting an answer to their question. With our chatbots, you can quickly resolve common issues and settle popular inquiries. If a query is too complex, we can program your chatbot to ask for a customer’s contact information or redirect them to a live chat agent.

Automate Repetitive Tasks

Non-value-adding tasks like booking an appointment or reservation can quickly become time-consuming for human employees. As such, we build chatbots that can handle repetitive and administrative duties and even make suggestions according to a customer’s availability.

Multi-language Support

If you do business in multiple countries, dedicating an agent to answer questions in various languages may not be efficient. Instead, we deploy chatbots to support and satisfy queries in multiple languages, ensuring that all of your users get instant answers to their questions, no matter where they are from.

24/7 Support

Perhaps the most significant disadvantage of human support is the inability to be available round-the-clock. Fortunately, our chatbots stay active throughout the day and can be particularly helpful for businesses with a presence in multiple countries.


Implementing chatbots can help you reduce your need for human customer support and streamline your processes. Both factors will enable you to significantly reduce your business’ operating costs without compromising on customer experience.

Give Your Customers the Ultimate Experience

Chatbots are a significant benefit for both businesses and consumers. While you spend more time on vital decision-making processes, your customers can still get the high-quality help they deserve. If you’re looking for a way to enhance user experience on your website, contact Igloo today to learn more about how we can create the right chatbot for your business.


Our Chatbot Services

At Igloo, we deploy the latest machine learning and natural language processing technology to create advanced and helpful chatbots. Here are a few of the applications we provide.

Declarative Chatbots

We program declarative chatbots that adhere to a pre-programmed set of rules if you need them precisely for troubleshooting and FAQ purposes to enable this machine learning program to ensure site visitors get accurate responses to all their queries instantly without ever having to wait around.

Predictive Chatbots

For something with less of a “programmed” response, we create predictive chatbots that function more like a virtual assistant. These chatbots double as sales agents and provide personalized guidance to each visitor. We achieve these solutions through advanced language processing and synthesizing.

Dedicated Agents

If you prefer a dedicated live chat agent, our customer service team is trained to assist in multiple industries that include:

  • Travel and hospitality
  • Finance
  • Retail
  • Healthcare
  • Personal assistance
  • E-Commerce


As the world’s leading talent development and transition company we at LHH|Gulf believe in working in collaboration, and building strong working relationships with our partners. We appreciate Igloo for their technical skill and support as well as their flexibility and commitment to getting to know our business. We have been encouraged to raise questions and through discussion Igloo have identified solutions to our needs. Igloos’ flexible and personable approach has supported us move forward and set measurable targets to monitor our progress. We are looking forward to continuing to work together and would recommend Igloo’s services to any business considering any of their services.

Karen Oliver | Managing Director

We were seeking a professional experienced Dubai based web developer that could re-design our website using a WordPress template. Igloo was recommended to us, and they did not disappoint. As leader in interior fit out solutions we needed a new website that showcased our interior projects, communicated our services and sustainability values – without compromising on the design and user experience. During development Igloo were very responsive to design suggestions and helped advise us on best options for enhancing the user experience. We are delighted with our new website and have already recommended their services.

Sally Jones | Marketing Manager

I work in a company involved in the Medical industry. We initially reached out to Igloo for a few specific services, yet over time we have asked them to take on more and more, as we were clearly impressed by what they had to offer!
Not only has Igloo been extremely professional, they have also gone above and beyond what we initially expected from them, making an extra effort to cater to our individual needs.
I love the personal attention that Igloo gives to its clients, and am really happy with their services- hope that they can keep it up!

Shehzeen Ahmad | Manager

Based on my experience, Igloo is one of the best website designers and developers in the industry thanks to their professional team and top-notch service. The staff in Igloo has an in-depth knowledge of the services they provide, and they are able to demonstrate it by delivering outstanding results.I was impressed by their creativity and attention to detail every step of the way. They make sure they understand their clients’ needs, which is why I highly recommend Igloo to any business who needs a website.

Aksana Bazhdugova | General Manager

As leader in our industry, communication, marketing and branding are important part of our day-to-day business. Brand awareness and positioning are of strategic importance and this is best left to experts.The Igloo team have assisted us with our social media activities, marketing and website solutions so far as well as working on special projects.

Romain Liot | Managing Director
High-Tech Marketing

Working with the latest technology we design.

Considered Design

We respond directly to a project’s objectives.

Creative Collaboration

We love working with people who embrace the design.

Impeccable Service

Great service is achieved through professionalism.

Understand situation

Working with the latest technology we design.


Do you guarantee results?

Yes, we do. When digital marketing is done right, then an agency should be able to guarantee results.

What industries do you work with?

We work with various industries including FMCG, E-Commerce, Real Estate, Automotive, Healthcare, Education, Law, Finance, and more.

Do you share monthly reports?

Yes, we do. We also share a real-time report that our clients can access 24/7 through a link.

Which digital marketing channels we should invest in?

The answer varies from business to business, it’s better for some businesses to focus on push marketing like Social Media & Display Ads, and some on Search Ads and SEO.

Where is your digital marketing team based?

Our team is based in Dubai, France, UK, US, Serbia, Poland, India, and Lebanon.

What is better SEO or Google Ads?

Both are good. It depends if you are looking for quick results or long-term. Google Ads can go live immediately and started generating sales, while SEO takes months to start generating you a good amount of traffic and sales. SEO traffic quality is usually more qualified as the users that know the difference normally don’t trust ads.


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